Crisis? Let's do some more research.

Image from the photostream of gwENvision

This has happened too many times to be anything other than actual, real life, default behavior. When faced with a major issue, such as a shift in circumstances for a client, an advertising agency is likely to hit up their research department for some new facts and figures upon which to base any recommendations.

Well, we know you know this, but agencies make money from research studies. Plus, they like to custom make their questions. They gain deeper control of the issues - not necessarily mastery, just control!

Great if you have the budget and the calendar. But what if you are short on time and money? Say like in a recession.

Over and over again, we’ve seen that clients already have the research they need. It was commissioned by some long forgotten agency/consultant/insights director. It’s now languishing on a shelf, gathering dust, to be tossed out next office move.

Pull that stuff out, all of it, and lay it out on a table. Connect some dots that have never been connected before. Apply a keen eye, an open mind, and a healthy dose of creativity.

Instead of six months out in the field, try instead a week of blowing through the dust. That has to be worth a few sneezes.

So you want to be noticed

Your category is not the number one most important thing in your customer’s life. You’re not the number one brand in your category. You’re way down the ladder. What chance do you have?

Focus your message down to one simple essence, then speak it loud and clear whenever and wherever you can.

It’s not impossible. Take a look at this great video. An entire orchestra of vibraphones, played by a team of glamorous women, some also wielding maracas. What chance does a lowly bass player have?

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The shoulders we ride upon

We wanted to write this appreciation earlier, but as we had only just paid tribute to the late Arthur C. Clarke, we felt it too gloomy to make three of our first five posts about people who were no longer with us.
But we are compelled to recognize our heroes, and it cannot wait another day...

Anyone who cares about the business of persuasion has had plenty of cause for reflection the last couple of weeks.

First of all, Mr. Hal Riney passed away. We have all learnt so much from Hal, both personally and professionally. To pick one small example on the business side, there is no more compelling demonstration of what it takes for communications to succeed than Hal’s all-encompassing efforts for Saturn. Even the greatest ads are feeble when compared to deeds. So, he created the actions that built the mystique of that brand.

Then, soon after, Mr. Paul Arden also left us. Paul is revered in British advertising circles for his many groundbreaking pieces of work. I remember arriving in London for the first time, seeing those initial expanses of purple silk posted along Cromwell Road, realizing that this whole communications thing had some levels to it I had never even dreamed of. His book “It’s Not How Good You Are, It’s How Good You Want To Be” is so calmly truthful, it’s not just a must-read, it’s a must-reread, whenever you feel you’ve lost your place in what you’re doing.

Two giants. Still teaching us plenty.

Speed is quality

Image remixed from amenoma

It’s time speed was seen, not as an enemy of quality, but a quality in and of itself.

When we see the immense business advantages our clients receive by being in market earlier than their competitors, there’s really not much of an argument to be had. Especially if you find efficiencies within your system that do not compromise the brilliance and clarity of the work you are developing.

Here are some things that work for us, maybe they'll work for you:

Stop fighting it. Agendas and self-justifications are an incredible drag on the timeline. Not only that, they can lead to foggy work. Instead of arguing why not, accept the incoming idea and amplify it.

Live by your words. We all have those dogoodisms about ideas not caring where they come from, but how many of us actually live by them? For example, instead of fending away a client’s ideas, take them in and make something of them. You never know, they might just turn out to be genius.

It doesn’t have to be perfect. No idea is perfect at birth. Put it out there, even the worst ones. Who knows, some of those people who aren’t fighting anymore (see suggestion number 1) will have a way of making it great.

Alignment is everything. Get all the decision makers in the same room, or the same phone call, as often as possible, to build agreements sooner.

Get numbers fast. Not too many marketers these days work in companies that go by gut. So know that you’re going to need some hard data to support your decisions and plan for it.

Don’t Kick The Pig. (see our most previous post)

When we put speed as a priority for our clients, we help them stay ahead of their competitors; they’re first to the big insights; they can communicate in step with the culture.

Now that’s quality.

We don't Kick The Pig anymore

Image courtesy of Tomas


Kick The Pig was a game we played in the creative department of one of the 90’s hot shops. The Pig was a large, stuffed toy rescued from a dumpster, and the goal was to see who could kick it the furthest.

Back then, we’d often work late, but really, it was more like we were waiting late. Waiting for the ad muse to arrive and spur us into a flash of concept creation. And while we waited… we’d Kick The Pig.

Now, at the risk of ending up like the dog in the Kurt Vonnegut story, who is torn to pieces by the other dogs for revealing that the entire canine species can, in fact, speak English, I am going to let slip a secret about creative inspiration: it is not 100% magic. It might not even be 50%.

It turns out you don’t have to wait for inspiration, you can actually chase it down. There’s a process to this thing – and it’s only a process, not a machine – that helps turn up a wide variety of ideas quickly. We’ve been using it with our clients for a while now, and it works.

We will never again Kick The Pig. Who has the time?

Where stories start

We’ve written recently about how persuasive stories must stay rooted in the truth.
There’s a post on the highly bookmark-able Springwise this morning that reminds us of what that truth consists of. One way or another, it inevitably connects back to human beings - the people who had the original inspiration; the people who spend their days and their careers perfecting that one single item on a shelf; the people who allow the brand into their lives and share it with others.

The product in mind here is Iglo’s Rahm-Spinat, a frozen spinach from Iglo, a top European frozen foods brand.

At Iglo’s website, customers can enter a code from the package and find a biography of the farmers that grew that very spinach.

Whether we end up talking about the utility of a brand, whether there’s even a mention of provenance, the most resonant stories retain a link back to a human animating spirit.

Who fools who?

Image remixed from toei

Brand stories fall in to two categories. Non-fiction and fiction. The difference between the two is the difference between persuasion and deception.

Not that I would assign such a dark designation to a local restaurant I recently visited, but the example serves well. The restaurant in question uses the French-Vietnamese heritage of its chef and owner as an on-line appetizer. The name of the restaurant itself follows up on this theme. As does the carved wood décor, and the touching story at the back of the menu about the chef’s Vietnamese grandmother.

Right… we are so ready for some of that delicious French-Vietnamese fusion cuisine, yes?

Well, sorry. The food turned out to be your standard sushi, admittedly with an exotic price tag. The only thing French was the aioli in one of the hand rolls. The only thing Vietnamese was Grandma. The disconnect between story and reality created an unnecessary disappointment.

When telling a brand story, start with the facts and build from there. Find the beauty in the truth. It’s always in there somewhere. Finally, check your finished story against where you began. Still hold up? Good. You’ve got something that starts persuasive and stays that way.